How often should I get a facial?
The short answer is ever 3-4 weeks. The long answer is that the skin cell cycle is 28 days until you are about 25 years old, then it can slow down to up to 48 days after that. Collagen production also slows down dramatically to approximately 50% as well. You can actually trick the skin cells to act like younger cells on a 28 day cycle by receiving a professional facial treatment at Poema Skincare every 3-4 weeks. By doing so you’re revving up the skin renewal factor rate, stimulating new cells and collagen, and keeping pores clear. Your skin cells never really get a chance to slow down or get sluggish, and brown spots, fine lines and wrinkles don’t appear as noticeable when skin cells are regularly being exfoliated, nourished, hydrated, and protected. Sleep, diet, exercise, stress, and how well you take care of your skin every morning and night may also play an important role in maintaining healthy skin.
Where do I park when I arrive?
Directly behind the underground parking structure is a free parking lot. If that parking lot is full, there is free street parking and metered parking that accepts coins and credit cards. If you require handicap parking, there is a blue parallel parking area right out front of our building. We also have 2 more handicap spots in the parking garage directly beneath the building within short distance to the elevator. When taking the elevator to the first floor, our suite is parallel to and faces to 1st Avenue at the end of the hallway.
What type(s) of payments do you accept?
We accept cash and credit cards. A gratuity of 18%-20% is the standard on the full retail amount for professionals in our service industry: Hair stylists, Massage Therapists, Estheticians, etc.
How can I use my gift certificate?
Gift certificates may be purchased by phone, online, or in person. They must be presented at time of service and are non-refundable and not redeemable for cash. Gift certificates are only redeemable at Poema Skincare 2333 1st Ave, Suite 106 San Diego CA 92101. Gift certificates do not expire. Poema Skincare is not responsible for lost, stolen, damaged, or unauthorized use of gift certificate. Cannot be used on products, or combined with any other special offers. Your purchase or use of this certificate constitutes acceptance of the proceeding terms and conditions. Terms and conditions subject to change without notice.
What is your return policy?
Although sales on services, packages, memberships are final, they can be transferred to a different service or friend. Product purchases are final and not refundable. However, unused and unopened products may be exchanged for a different product or applied to a store credit within 14 days.
What is your cancellation policy?
A credit or debit card will be required to secure all reservations. If you wish to change or cancel your appointment we require a 48 hour notice. No shows, rescheduling, and/or cancelling after this time will result in 100% of full-price retail amount billed to your card. If you do not show up or cancel in time, and if your appointment was to be used with an internet voucher, the promotional amount is void, however the paid amount is never void.
What is your policy for late arrivals?
Please arrive fifteen minutes prior to the start of your treatment. This will allow you to find parking, fully unwind and enjoy your allotted time. As a courtesy to all of our clients, late arrivals will result in a shorter treatment if the schedule is booked. We will always do our best to accommodate you.
What is Iderm Electric Facial?
A positive treatment causes an acidic reaction and helps to firm the skin and promote new cell growth.
A negative treatment creates an alkaline reaction to loosen impacted cystic acne for deep cleansing of the skin.
Epilepsy Hemophilia or infectious diseases
Severe claustrophobia Bruising, swelling, acute inflammation
Neuritis/neuralgia Cancer, tumors or unrecognized lumps
Pregnancy Pacemakers, mechanical devices/implants
Metal plates/rods/pins in or around the head/face/neck/chest/shoulders/upper back